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Shipping Policy

Thank you for choosing Pellox Leather. Below you can find detailed information about our shipping process, delivery times, and tracking.

Processing Time

All orders are processed and shipped within 1–3 business days after your purchase is confirmed.
During peak seasons or holidays, processing times may be slightly longer.

Shipping Times

Delivery times vary depending on your location:

Domestic (Turkey): 1–3 business days
International: 5–12 business days (may vary by country)

Please note that these delivery estimates may change due to customs procedures, carrier delays, or other external factors.

Shipping Fees

Shipping fees are calculated at checkout based on your location and the weight of your order.
International customers are responsible for any customs duties, taxes, or import charges.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number, allowing you to track your shipment in real time.

Incorrect Address or Failed Delivery

If an incorrect or incomplete address is provided and the package cannot be delivered, the customer will be responsible for reshipping fees.
Please ensure your shipping details are accurate before placing your order.

Lost or Damaged Packages

If your package arrives damaged, or if it does not arrive at all, please contact us immediately at pellox.leather@gmail.com so we can assist you and resolve the issue.