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Return & Refund Policy

Thank you for shopping at Pellox Leather. We want you to love your purchase, and below you can find our full return and refund policy.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You must also have the receipt or proof of purchase.

To start a return, please contact us at pellox.leather@gmail.com.
Returns must be sent to the following address:

ALTUNİZADE MAHALLESİ, PALANDÖKEN SK. NO: 9
İÇ KAPI NO: 2
ÜSKÜDAR / İSTANBUL – TURKEY

Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized items
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards cannot be returned.

If you're unsure whether your item is eligible for return, feel free to contact us.

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is approved, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving justification.

As with all returns, items must be in the same condition as received—unworn, unused, with tags, and in original packaging.
Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at pellox.leather@gmail.com.